NEWBURY Spring FESTIVAL | 2023

Booking Policies Coronavirus (Covid-19) Please refer to the website (www.newburyspringfestival.org.uk) for the very latest information regarding any Coronavirus restrictions and regulations. In the case of a show being rescheduled all customers will be given the option to transfer their tickets to the new date. However, if this new date does not work for the customer a refund to the full value of the tickets will be offered. Please note that once you have accepted tickets for the rescheduled date the standard terms and conditions of sale will then apply. In the case of a customer becoming unwell with Covid-19 or having to isolate due to Covid-19 and therefore no longer being able to attend their planned event, a refund for the full value of the tickets will be offered. This only applies to those who are unwell and isolating and those in their household isolating with them; for any other tickets on the booking the usual terms and conditions apply. Any customers displaying symptoms of Covid-19, either before entering or whilst in a Festival site, will be asked to leave immediately, along with any other members of their household, and advice given for them to follow government guidelines. Customers asked to do this will be offered a refund to the full value of the tickets. This will be arranged via phone or email the day after the incident. Tower Seating at St Nicolas Church Please note, the seating in rows AA to HH will not be in raked seating, but on a new flat raised plinth to allow views over audience members seated in the nave. These seats will be in the £45 Price Band. Access Full information about each venue is available on the website: www.newburyspringfestival.org.uk Souvenir Programme The 160-page full-colour Souvenir Programme gives detailed information on each Festival event. It is on sale for £5 at the Box Office and at all venues from the start of the Festival. It can also be ordered in advance with your tickets; a voucher will be printed with your tickets, to be redeemed at your first event. Souvenir Programme for Friends Friends of the Festival who book six or more concerts, or tickets to the value of over £250, are entitled to one FREE Souvenir Programme. Please request this at the time of booking. General information The Festival reserves the right to change artists or programmes as necessary. The Festival reserves the right to refuse latecomers admission to any performance until a suitable break, or at the first interval. Finishing times of events are approximate and given as a guide only. Children under the age of 12 must be accompanied by a paying adult. Pushchairs and prams will not be permitted inside the Corn Exchange auditorium. Corn Exchange Booking Charges The Corn Exchange charge a booking fee to cover the administrative costs of running the Box Office and booking system. All tickets are subject to a £1.25 booking fee. There is a postage charge of £1.20 on telephone, postal and online bookings. Refunds All tickets are non-refundable. In the case of a sold out event tickets can be returned to the Box Office for resale; if successfully resold an administration fee of £1 per ticket will be chargeable. Tickets Advertised as Reserved Seating plans are available to view online. For events with reserved seating you will be able to select the seat of your choice, when available. Tickets Advertised as Unreserved Seats are obtained on a ‘first-come first-served’ basis at the event. Unpaid Tickets Reserved by Telephone Corn Exchange tickets will only be held for 3 days or up to 1 hour before the event commences, whichever is the sooner. Other venue tickets will be held for 3 days before being released for resale. Concessions Students and unwaged (Jobseeker’s Allowance) £2 off full ticket price. Accompanied children under 16 half full adult price (except family events where children’s ticket prices are shown, and events that are part of the Free for Under 30s scheme – see page 61). Wheelchair users and the visually impaired receive a free companion ticket. Group Discount 10% discount will be given to groups of 10 or more. Group bookings should be made 24 hours or more in advance. Your Details Your details will be available to Newbury Spring Festival and the Corn Exchange, Newbury only, and will not be shared with third parties. Recording Please note the recording of any Festival event is strictly prohibited. Interval refreshments Please note there will be no interval refreshments available at St Nicolas Church. There will also be no tea served at Englefield House this year. 62 63 Booking Policies